Client Support & Service

At Streampoint Solutions, we don't just make promises, we deliver results.  As our client, your interests are paramount as we design and execute an event to be remembered.

 

SPS VALUES

At Streampoint Solutions, our success is directly related to the outcome of your event.  With this in mind, we take nothing more seriously than our reputation and are committed to the delivery of:

  • Superior customer service and satisfaction
  • Optimal performance
  • Integrity and fairness
  • A dedicated team that is motivated and hard working
  • Active contributions within our community

 

THE SPS ADVANTAGE

The Streampoint Solutions advantage revolves around a comprehensive understanding of our clients’ needs so that we are able to create and implement the right solution.  For every event, Streampoint Solutions offers:

  • Dedicated SPS Account Managers
  • Professional in-house SPS project management, development, operations and design teams
  • Extensive experience in the meeting, tradeshow and event industries
  • Time proven project methodologies, practices and processes
  • Broad knowledge of the corporate, association, government and not-for-profit event sectors
  • Effective marketing solutions
  • Professional graphic design teams to establish brand consistency, electronically and in print
  • Streamlined online and onsite registration solutions
  • Integrated eMarketing and social media applications
  • Convenient housing, travel and online survey platforms
  • Facilitation of post-event review and improvement recommendations for future occasions

 

CLIENT SERVICES COMMITMENT

Streampoint Solutions continually strives to provide an unprecedented level of quality in our preparation, delivery and post-event management services.  SPS Teams pledge to:

  • Respond to service requests within 4 business hours
  • Communicate ideas and status updates clearly in order to manage expectations
  • Provide clear and concise solutions to meet the unique needs of clients
  • Take appropriate action to implement continuous measures of improvement
  • Review and assign delivery times to each client service request
  • Assign a Streampoint Solutions representative, and where necessary, a secondary representative, to all client projects
  • Provide detailed critical paths to ensure timely service deliverables
  • Provide event post mortem reports with appropriate recommendations to enhance products and services